Support

Questions, bugs or ideas? Email info@rinnebuehl.de. Please include your iOS version and what you were doing when it went wrong.

Routes or heart rate aren't showing

Weave asks for route and heart-rate access the first time you open a workout. If you tapped “Don't Allow”, you can grant it later in the Health app, in the app permissions for Weave. Workouts recorded without GPS, such as indoor sessions, have no route to draw.

Restoring Weave Pro

Weave Pro is a one-time purchase tied to your Apple Account. If it doesn't show as unlocked after a reinstall or on a new device, open Weave's Settings and use Restore Purchases.

Your data

Weave has no account and no server, so there is nothing for us to look up or delete on our side. See the privacy policy for details.